Privacy Policy
How Trench Logistics LLC collects, uses, and protects your information.
This Privacy Policy explains how Trench Logistics LLC ("Trench Logistics," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website or use our freight, warehousing, and distribution services. By accessing our website or engaging our services, you agree to the practices described in this policy.
1Information We Collect
We collect information you provide directly to us, as well as information collected automatically when you use our website.
- Contact details: your name, company name, email address, phone number, and mailing address.
- Shipment information: origin and destination addresses, freight type, weight, dimensions, and requested delivery dates.
- Account and payment information: billing details, payment records, and shipping history when you use our services.
- Technical data: IP address, browser type, device information, pages visited, and referral sources collected automatically.
- Communications: messages, emails, and call records shared with our team.
2How We Use Your Information
We use the information we collect to provide and improve our services, including:
- Preparing and delivering freight quotes and coordinating shipments.
- Providing customer support and responding to your inquiries.
- Processing transactions, invoicing, and account management.
- Monitoring and improving our website, services, and customer experience.
- Complying with legal, regulatory, and safety obligations.
3Cookies & Tracking Technologies
Our website may use cookies, pixels, and similar technologies to remember your preferences, understand how visitors use our site, and improve its performance. You can control or disable cookies through your browser settings; however, some features of the site may not function properly without them.
4How We Share Information
We do not sell your personal information. We may share it only in the following circumstances:
- With service providers who help operate our business, such as payment processors, technology vendors, and insurance providers.
- With carriers, drivers, and partners as necessary to fulfill a shipment you have requested.
- When required by law, regulation, or legal process, or to protect the rights, safety, and property of Trench Logistics and others.
- In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.
5Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6Your Choices & Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. You may also opt out of marketing communications at any time. To exercise any of these rights, contact us using the details below.
7Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party website you visit.
8Children's Privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.
9Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above. Continued use of our website or services after changes take effect constitutes acceptance of the revised policy.
10Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Trench Logistics LLC
5749 Westgate Dr, #105, Orlando, FL 32835
Phone: +1 (407) 758-3714
Email: support@trenchlogiservices.com